DEVELOPMENT OF CHATBOT LEARNING 4.0 PLATFORM FOR OFFICE ENVIRONMENT IN IMPROVING THE QUALITY OF HUMAN RESOURCES OFFICE MANAGEMENT IN INDONESIA
DOI:
https://doi.org/10.56667/dejournal.v4i3.1511Keywords:
Platform, Chatbot, Human Resources, Office ManagementAbstract
The development of the quality of human resources (HR) in office management in Indonesia is becoming increasingly important amid the dynamics of the Industrial Revolution 4.0, which demands adaptation to digital technology in the work environment. Despite various efforts to improve human resource competence, there are still limitations in the effective and efficient application of educational technology for office managerial training needs. This study aims to develop and determine the feasibility of chatbot-based learning in the office environment, especially in improving the quality of office management human resources. The results of the study show that the validation of the material obtained an average score of 85.99% (very valid category), media validation with a score of 87% (very valid category), and validation of the chatbot learning platform with a score of 84.5% (very valid category), indicating that the platform developed is feasible and effective to be used in learning in the office environment. The implications of this study show that the integration of chatbot learning technology can be an innovative solution to improve the quality of human resources in the field of office management in Indonesia, as well as answer the challenges of the Industrial Revolution 4.0.
Downloads
References
Al-Gerafi, M. A., Goswami, S. S., Khan, M. A., Naveed, Q. N., Lasisi, A., AlMohimeed, A., & Elaraby, A. (2024). Designing of an effective e-learning website using inter-valued fuzzy hybrid MCDM concept: A pedagogical approach. Alexandria Engineering Journal, 97(April), 61–87. https://doi.org/10.1016/j.aej.2024.04.012
Ammirato, S., Felicetti, A. M., Linzalone, R., Corvello, V., & Kumar, S. (2023). Still our most important asset: A systematic review on human resource management in the midst of the fourth industrial revolution. Journal of Innovation and Knowledge, 8(3), 100403. https://doi.org/10.1016/j.jik.2023.100403
Annamalai, N., Rashid, R. A., Munir Hashmi, U., Mohamed, M., Harb Alqaryouti, M., & Eddin Sadeq, A. (2023). Using chatbots for English language learning in higher education. Computers and Education: Artificial Intelligence, 5(June), 100153. https://doi.org/10.1016/j.caeai.2023.100153
Ardiansyah, A., Fitri, I., & Iskandar, A. (2021). Aplikasi Manajemen Perkantoran dan Absensi Online Berbasis Android. Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), 5(2), 126. https://doi.org/10.35870/jtik.v5i2.204
Audrin, B., Audrin, C., & Salamin, X. (2024). Digital skills at work – Conceptual development and empirical validation of a measurement scale. Technological Forecasting and Social Change, 202(February), 123279. https://doi.org/10.1016/j.techfore.2024.123279
Ayanwale, M. A., & Ndlovu, M. (2024). Investigating factors of students’ behavioral intentions to adopt chatbot technologies in higher education: Perspective from expanded diffusion theory of innovation. Computers in Human Behavior Reports, 14(February), 100396. https://doi.org/10.1016/j.chbr.2024.100396
Azmi, M., Mansour, A., & Azmi, C. (2023). A Context-Aware Empowering Business with AI: Case of Chatbots in Business Intelligence Systems. Procedia Computer Science, 224, 479–484. https://doi.org/10.1016/j.procs.2023.09.068
Basuki, A., Churiyah, M., Arief, M., Dharma, B. A., & Sakdiyyah, D. A. (2023). Implementation of Virtual Reality Technology in Vocational Learning. International Education Trend Issues, 1(3), 153–164. https://doi.org/10.56442/ieti.v1i3.201
Basuki, A., Suputra, I. N., Churiyah, M., & Gunawan, A. R. I. (2023). Development Learning Of Office On Management Simulation Campus Based Integrated Industry. The Seybold Report, 17(08), 649–663. https://doi.org/10.5281/zenodo.6984035
Cichosz, M., Wallenburg, C. M., & Knemeyer, A. M. (2020). Digital transformation at logistics service providers: barriers, success factors and leading practices. International Journal of Logistics Management, 31(2), 209–238. https://doi.org/10.1108/IJLM-08-2019-0229
Cimini, C., Lagorio, A., & Cavalieri, S. (2024). Development and application of a maturity model for Industrial Agile Working. Computers and Industrial Engineering, 188(June 2023), 109877. https://doi.org/10.1016/j.cie.2023.109877
Cortés-Cediel, M. E., Segura-Tinoco, A., Cantador, I., & Rodríguez Bolívar, M. P. (2023). Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content. Government Information Quarterly, 40(4). https://doi.org/10.1016/j.giq.2023.101877
Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among romanian employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15). https://doi.org/10.3390/su12156086
Ezechukwu, L. C., Okanazu, O. O., Babalulu, M. M. S., Arowolo, A. A., & Olelewe, C. J. (2021). Career readiness of graduating office technology and management students in polytechnics in Southeast Nigeria. International Journal of Learning, Teaching and Educational Research, 20(2), 290–303. https://doi.org/10.26803/ijlter.20.2.16
Guo, Y. (2024). Investigating the impact of culture dimensions on Chinese citizens’ continuous use of e-government websites: A cultural model-based study. Acta Psychologica, 244(February), 104196. https://doi.org/10.1016/j.actpsy.2024.104196
Haristiani, N. (2019). Artificial Intelligence (AI) Chatbot as Language Learning Medium: An inquiry. Journal of Physics: Conference Series, 1387(1), 0–6. https://doi.org/10.1088/1742-6596/1387/1/012020
Harrigan, P., Miles, M. P., Fang, Y., & Roy, S. K. (2020). The role of social media in the engagement and information processes of social CRM. International Journal of Information Management, 54(May), 102151. https://doi.org/10.1016/j.ijinfomgt.2020.102151
Hensher, D. A., Wei, E., & Beck, M. J. (2023). The impact of COVID-19 and working from home on the workspace retained at the main location office space and the future use of satellite offices. Transport Policy, 130(November 2022), 184–195. https://doi.org/10.1016/j.tranpol.2022.11.012
Inderanata, R. N., & Sukardi, T. (2023). Investigation study of integrated vocational guidance on work readiness of mechanical engineering vocational school students. Heliyon, 9(2), e13333. https://doi.org/10.1016/j.heliyon.2023.e13333
Irawan, N. C. (2023). Peran Penyuluh dalam Mengembangkan Korporasi Pertanian Terpadu Pelatihan , Konsultasi , dan Bimbingan Extension Workers ’ Role In Developing Family-Integrated Farming Corporations and Promoting Sustainability Through Education , Training , Consultation ,. Jurnal Agriekstensia, 22(1), 14–27.
Jardim, R., Santos, L., Rodrigues, H., França, J., & Vivacqua, A. (2023). Measurement of collaboration with agile practices in a Virtual Learning Environment. Procedia Computer Science, 221, 33–40. https://doi.org/10.1016/j.procs.2023.07.005
Kim, A., & Su, Y. (2024). How implementing an AI chatbot impacts Korean as a foreign language learners’ willingness to communicate in Korean. System, 122(February), 103256. https://doi.org/10.1016/j.system.2024.103256
Kletzander, L., & Musliu, N. (2024). Hyper-heuristics for personnel scheduling domains. Artificial Intelligence, 334(April), 104172. https://doi.org/10.1016/j.artint.2024.104172
Kusumawardhani, N., Pramana, R., Saputri, N. S., & Suryadarma, D. (2023). Heterogeneous impact of internet availability on female labor market outcomes in an emerging economy: Evidence from Indonesia. World Development, 164, 106182. https://doi.org/10.1016/j.worlddev.2022.106182
León-Romero, L. P., Aguilar-Fernández, M., Luque-Sendra, A., Zamora-Polo, F., & Francisco-Márquez, M. (2024). Characterization of the information system integrated to the construction project management systems. Heliyon, 10(11). https://doi.org/10.1016/j.heliyon.2024.e31886
Liang, D. (2023). Artificial intelligence video production platform based on user experience perspective. Procedia Computer Science, 228, 112–118. https://doi.org/10.1016/j.procs.2023.11.014
Lin, M. P. C., & Chang, D. (2023). CHAT-ACTS: A pedagogical framework for personalized chatbot to enhance active learning and self-regulated learning. Computers and Education: Artificial Intelligence, 5(May), 100167. https://doi.org/10.1016/j.caeai.2023.100167
Longo, F., Padovano, A., De Felice, F., Petrillo, A., & Elbasheer, M. (2023). From “prepare for the unknown” to “train for what’s coming”: A digital twin-driven and cognitive training approach for the workforce of the future in smart factories. Journal of Industrial Information Integration, 32(February), 100437. https://doi.org/10.1016/j.jii.2023.100437
Lopus, J. S., Amidjono, D. S., & Grimes, P. W. (2019). Improving financial literacy of the poor and vulnerable in Indonesia: An empirical analysis. International Review of Economics Education, 32(February), 100168. https://doi.org/10.1016/j.iree.2019.100168
Manca, S., Raffaghelli, J. E., & Sangrà, A. (2023). A learning ecology-based approach for enhancing Digital Holocaust Memory in European cultural heritage education. Heliyon, 9(9). https://doi.org/10.1016/j.heliyon.2023.e19286
Marenden, V., Tambunan, W., & Limbong, M. (2021). Analisis Pengembangan Sumber Belajar Digital Media Video Untuk Meningkatkan Mutu Sdm Guru Melalui Pemanfaatan Teknologi Pada Pembelajaran Tatap Muka Di Era New Normal. Jurnal Manajemen Pendidikan, 10(2), 66–79. https://doi.org/10.33541/jmp.v10i2.3270
Mayangsari, L., Novani, S., & Hermawan, P. (2015). Batik Solo Industrial Cluster Analysis as Entrepreneurial System: A Viable Co-creation Model Perspective. Procedia - Social and Behavioral Sciences, 169(August 2014), 281–288. https://doi.org/10.1016/j.sbspro.2015.01.311
Mayo-Alvarez, L., Del-Aguila-Arcentales, S., Alvarez-Risco, A., Chandra Sekar, M., Davies, N. M., & Yáñez, J. A. (2024). Innovation by integration of Drum-Buffer-Rope (DBR) method with Scrum-Kanban and use of Monte Carlo simulation for maximizing throughput in agile project management. Journal of Open Innovation: Technology, Market, and Complexity, 10(1). https://doi.org/10.1016/j.joitmc.2024.100228
Ortega-Ochoa, E., Quiroga Pérez, J., Arguedas, M., Daradoumis, T., & Marquès Puig, J. M. (2024). The effectiveness of empathic chatbot feedback for developing computer competencies, motivation, self-regulation, and metacognitive reasoning in online higher education. Internet of Things (Netherlands), 25(February). https://doi.org/10.1016/j.iot.2024.101101
Pandaleke, M., Munzil, M., & Sumari, S. (2020). Pengembangan Media Pelajaran Kelas Flipped Berbasis Animasi untuk Meningkatkan Pemahaman Konsep Kimia. Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan, 5(3), 387. https://doi.org/10.17977/jptpp.v5i3.13293
Patton, E. (2019). Where does work belong? Home-based work and communication technology within the American middle-class postwar home. Technology and Culture, 60(2), 523–552. https://doi.org/10.1353/tech.2019.0034
Pradnyan, I. G. M. S. D., & Juliana, I. W. (2021). Konten Kreatif Bahasa Bali sebagai Media Pembelajaran Masa Pandemi Perspektif Semiotika Visual. Subasita: Jurnal Sastra Agama dan Pendidikan Bahasa Bali, 2(1).
Priandika, A. T., Permata, P., Gunawan, R. D., Ardiansah, T., Fahrizal, M., Maylani, A., & Anggraini, A. (2022). Video Editing Training to Improve the Quality of Teaching and Learning at SMK Palapa Bandarlampung. Journal of Engineering and Information Technology for Community Service, 1(2), 26–30. https://doi.org/10.33365/jeit-cs.v1i2.134
Ramaul, L., Ritala, P., & Ruokonen, M. (2024). Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries. Business Horizons, xxxx. https://doi.org/10.1016/j.bushor.2024.05.006
Razak, R. A. (2010). Shared knowledge among instructional multimedia design experts. Procedia - Social and Behavioral Sciences, 9, 353–357. https://doi.org/10.1016/j.sbspro.2010.12.163
Rialti, R., & Filieri, R. (2024). Leaders, let’s get agile! Observing agile leadership in successful digital transformation projects Riccardo. Business Horizons, 2(2), 33–47. https://doi.org/10.1016/j.bushor.2024.04.003
Rodríguez, R., Svensson, G., & Molina-Castillo, F. J. (2024). Dataset that shows organizational complexity as a key enabler for business model innovation using enterprise resource planning. Data in Brief, 55. https://doi.org/10.1016/j.dib.2024.110754
Safitri, A., & Kabiba, K. (2020). Penggunaan Media Gambar dalam Meningkatkan Minat Belajar Siswa Kelas IV di SD Negeri 3 Ranomeeto. Didaktis: Jurnal Pendidikan dan Ilmu Pengetahuan, 20(1), 24–36. https://doi.org/10.30651/didaktis.v20i1.4139
Schuhmacher, J., & Hummel, V. (2019). Self-organization of changeable intralogistics systems at the ESB Logistics Learning Factory. Procedia Manufacturing, 31, 194–199. https://doi.org/10.1016/j.promfg.2019.03.031
Shokhnekh, A., Melnikova, Y., Gomayunova, T., & Skiter, N. (2022). Strategizing the regional sectoral structure of the labor market of the transport industry in the conditions of epidemiological transformation. Transportation Research Procedia, 63, 904–910. https://doi.org/10.1016/j.trpro.2022.06.088
Summerscales, J. (2024). Harvesting tacit knowledge for composites workforce development. Composites Part A: Applied Science and Manufacturing, 185(July), 108357. https://doi.org/10.1016/j.compositesa.2024.108357
Suputra, I. Nyoman, Basuki, A., & Septiana, A. (2023). Improve Students’ Critical Thinking and Skills Through Canva-Based E-Modules. Atlantis Press International BV. https://doi.org/10.2991/978-94-6463-178-4_18
Suputra, I N, Basuki, A., & Gunawan, A. (2021). Design for Cloud Learning Platform Integrated Office Management to Support the Adjustment of the Industrial World During the Covid-19 Pandemic. BISTIC Business Innovation …, 193(Bistic), 225–232.
Suputra, I Nyoman, Basuki, A., Dharma, B. A., & Sakdiyyah, D. A. (2023). Implementation of Office Administration Practice Media to Welcome the Independent Curriculum. Journal of Education Method and Learning Strategy, 1(03), 114–125. https://doi.org/10.59653/jemls.v1i03.166
Szalay, I., Kovács, Á., & Sebestyén, Z. (2017). Integrated Framework for Project Management Office Evaluation. Procedia Engineering, 196(June), 578–584. https://doi.org/10.1016/j.proeng.2017.08.033
Wu, T., Wen, L., & Yi, M. (2024). Balancing growth targets and environmental regulations: An empirical analysis of dual policy impact on corporate environmental responsibility–insights from China. Journal of Environmental Management, 355(February 2023). https://doi.org/10.1016/j.jenvman.2024.120500
Yazar, T., & Arifoglu, G. (2012). A research of audio visual educational aids on the creativity levels of 4-14 year old children as a process in primary education. Procedia - Social and Behavioral Sciences, 51, 301–306. https://doi.org/10.1016/j.sbspro.2012.08.163
Yu, S. J., Hsueh, Y. L., Sun, J. C. Y., & Liu, H. Z. (2021). Developing an intelligent virtual reality interactive system based on the ADDIE model for learning pour-over coffee brewing. Computers and Education: Artificial Intelligence, 2, 100030. https://doi.org/10.1016/j.caeai.2021.100030
Zahid Iqbal, M., & Campbell, A. G. (2023). AGILEST approach: Using machine learning agents to facilitate kinesthetic learning in STEM education through real-time touchless hand interaction. Telematics and Informatics Reports, 9(December 2022), 100034. https://doi.org/10.1016/j.teler.2022.100034
Zhang, Z., & Huang, X. (2024). The impact of chatbots based on large language models on second language vocabulary acquisition. Heliyon, 10(3), e25370. https://doi.org/10.1016/j.heliyon.2024.e25370
Zhou, P. (2024). Real time feedback and E-learning intelligent entertainment experience in computer English communication based on deep learning. Entertainment Computing, 51(June), 100752. https://doi.org/10.1016/j.entcom.2024.100752
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Dharmas Education Journal (DE_Journal)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Makalah yang disampaikan diasumsikan tidak mengandung bahan propietary yang tidak dilindungi oleh hak paten
