The Relationship between Excellent Service and Patient Satisfaction at the Depati Payung Inpatient Installation, Mayjen H.A Thalib General Hospital, Sungai Penuh in 2024

Authors

  • Riris Friandi Akademi Keperawatan Bina Insani Sakti
  • Emitrafariona Emitrafariona Akademi Keperawatan Bina Insani Sakti
  • Dian Eka Putri Fakultas Ilmu Kesehatan, Universitas Dharmas Indonesia

DOI:

https://doi.org/10.56667/jikdi.v4i2.1696

Keywords:

excellent service, patient satisfaction, optimal service

Abstract

Based on Eurostat Statistics Explained in 2021, France recorded the highest discharge rate for all inpatients (41,100 per 100,000 population for inpatients) among EU member countries. Excellent service is oriented towards patient satisfaction, so health workers must provide optimal service. Excellent service in primary health care aims to provide satisfaction to the public for public services. Trust being formed among the community certainly provides benefits for primary health services. This research aims to determine the relationship between excellent service and patient satisfaction. This type of research is quantitative and analytical with a cross-sectional study approach. The sampling technique used in this research was the random sampling technique. The population in this study was all 228 patients treated at the Depati Payung Inpatient Installation in 2024 from January to February with a sample of 70 respondents. The results showed that more than half of the 38 (54.3%) respondents with excellent service were not good, and more than half of the 37 (52.9%) respondents with patient satisfaction were less satisfied with the results of the statistical test (Chi-Square) obtained by a p-value of 0.034. The research conclusion shows a relationship between excellent service and patient satisfaction. The researchers' suggestions from the research results can be applied in daily nursing practice, such as providing excellent service so that patients will be satisfied with the services provided by nurses.

Abstract viewed = 65 times

References

Alfitri, K & Sefitri. (2020). Pengaruh penerapan pelayanan prima “duta we care” terhadap kepuasan pelayanan keperawatan di Rsup Dr. M. Djamil Padang. Jurnal Kesehatan Medika Saintika. 14(1).

Anshari Z. (2023). Pelayanan Kesehatan Primer. Padang: PT Inovasi Pratama International.

Aswad S, Mulyadi & Lolong J. (2015). Hubungan komunikasi terapeutik perawat dengan kepuasan pasien di instalasi gawat darurat RSUD Dr. H. Chasan Boesoirie Ternate. Jurnal Keperawatan. 3(2).

BPM. (2023). Profil Statistik Kesehatan 2023 Volume 7. Badan Pusat Statistik.

Diarini, S.A.A.G & Winangun, A.M. (2023). Project Based Teaching Module. Ponorogo: Uwais Inspirasi Indonesia.

Explaine Statistics Eurostat. (2024). Statistik Keluar Dari Rumah Sakit dan Lama Rawat Inap. Eurostat Statistics Explained.

Haryanto & Sembiring U.R.H. (2021). Membangun Pribadi Prima dalam Pelayanan Publik. Malang: Media Nusa Creative.

Lestari. (2019). Pengaruh pelayanan prima a6 (attitude, attention, action, ability, appearance, accountability) terhadap kepuasan pasien di Rumah Sakit Muhammadiyah Babat Kabupaten Lamongan. JHS: Journal Hospital Science. 2(1).

Lumbanbatu. (2022). Pengaruh pelayanan prima terhadap kepuasan pasien rawat inap di RS X Jakarta Timur. Jurnal Ilmiah Keperawatan Indonesia. 5(2).

Masroyana, Suhartono & Mokhmad N. (2019). Correlation between the implementation of excellent service of nursing with the level of patient satisfaction in Medika Mulia Hospital of Tuban. International Journal of Multi Discipline Science. 2(2).

Meilinawati R & Fatmawati S. (2023). Hubungan Kualitas Pelayanan dengan Kepuasan Pasien di Puskesmas Cawas II. Jurnal psikologi. 19(2).

Mu’ah. (2021). Kualitas Pelayanan Rumah Sakit Terhadap Emosi dan Kepuasan Pasien. Sidoardjo: Zifatama.

Mustofa, Roekminiati & Lestari. (2020). Administrasi Pelayanan Kesehatan Masyarakat. Surabaya: CV Jakad Media Publishing.

Novitasari D. (2022). Hospital quality service and patient satisfaction: How the role of service excellent and service quality?. Journal of Information Systems and Management (JISMA). 1(1).

Perwita D.F, Sandra C & Hartanti I.R. (2020). Pengaruh Pelayanan Prima Terhadap Kepuasan Pasien di Instalasi Rawat Inap Rumah Sakit Daerah Kalisat Kabupaten Jember. Jurnal Ilmu Kesehatan Masyarakat. 16(1).

Prapitasari & Jalilah. (2020). Konsep Dasar Mutu Pelayanan Kesehatan. Indramayu: CV Adanu Abimata.

Pratiwi D.R & Putra P.S.R. (2021). Pengaruh Penerapan Pelayanan Prima Terhadap Kepuasan Pasien Rawat Jalan di RSUD Labuang Baji Makassar. Jurnal Manajemen Kesehatan Yayasan RS. Dr. Soetomo. 7(1).

Purwaningsih, F.D. (2015). Strategi meningkatkan perilaku caring perawat dalam mutu pelayanan keperawatan. Jurnal Manajemen Keperawatan. Vol 3. No 1.

Rekam Medik RSU Mayjen H.A Thalib Sungai Penuh, (2024). Jumlah Perawat dan Pasien di Instalasi Rawat Inap Depati Payung. RSU Mayjen H.A Thalib Sungai Penuh

Rivai F, Passinringi S, Noor B.N, Arifah N & Ady M.A. (2019). Peningkatan pengetahuan karyawan rumah sakit umum daerah labuang baji makassar pasca pelatihan pelayanan prima. JURNAL TEPAT: Teknologi Terapan Untuk Pengabdian Masyarakat. 2(1).

Setiana & Nuraeni. (2018). Riset Keperawatan. Jawa Barat : LovRinz Publishing.

Simamora R, Bukit E, Purba M.J & Siahaan J. (2017). Penguatan kinerja perawat dalam pemberian asuhan keperawatan melalui pelatihan ronde keperawatan di Rumah Sakit Royal Prima Medan. Jurnal Pengabdian Kepada Masyarakat. 23(2).

Simamora H.R, Purba M.J, Bukit K.E & Nurbaiti. (2019). Penguatan peran perawat dalam pelaksanaan asuhan keperawatan melalui pelatihan layanan prima. JPPM (Jurnal Pengabdian Dan Pemberdayaan Masyarakat). 3(1).

Umar A, Yunus P & Blongkod S. (2022). Hubungan pelayanan prima dengan tingkat kepuasan pasien di Ruang Rawat Inap Interna RSUD dr. Hasri Ainun Habibie Provinsi Gorontalo. Jurnal Zaitun Jurusan keperawatan. 10(1).

Published

2024-12-31

How to Cite

Friandi, R. ., Emitrafariona, E., & Putri, D. E. (2024). The Relationship between Excellent Service and Patient Satisfaction at the Depati Payung Inpatient Installation, Mayjen H.A Thalib General Hospital, Sungai Penuh in 2024. Jurnal Ilmu Kesehatan Dharmas Indonesia, 4(2), 92–99. https://doi.org/10.56667/jikdi.v4i2.1696